Terms and conditions
These terms govern the relations between Promenade hotel and its guests.
1.1. You can make a reservation at the Promenade hotel in one of the following ways:
Trough the booking platform on hotelpromenade.bg;
Via e-mail: email@example.com ;
1.2. After we receive your request, well send to your e-mail address information about the type and count of booked rooms, arrival and departure, number of adults and children you noted in your request, the total price for your reservation as well as the amount of the advance payment you need to make. Please read carefully this booking information and contact us immediately if any corrections are required.
1.3. To confirm your reservation you need to make the necessary prepayment /before checking-in/:
Prepayment for less than three days accommodation is a one night stay price.;
Prepayment for three and more days accommodation equals the half of the total stay price.
1.4 Advanced payment must be made not later than 7 (seven) days after receiving our confirmation e-mail (unless another term is agreed upon). The rest of the reservation value is payed at the hotel.
1.5. Holiday packs and special offers must be prepaid in total not later than 7 (seven) days after receiving our confirmation e-mail (unless another term is agreed upon).
1.6. After we receive your prepayment, your reservation is automatically confirmed and finalized.
1.7. In case there’s no payment made in the stated period, Promenade hotel reserves the right to cancel your reservation.
1.8. By making a reservation at the Promenade hotel, you confirm that you have read and agree with these terms.
2. CANCELING A RESERVATION
2.1. You can cancel a reservation in one of the following ways:
Via e-mail: firstname.lastname@example.org ;
By phone + 359 883 223 939.
2.2. If you cancel your confirmed standard reservation (not a holiday pack) no more than seven days before check-in, you will not be charged with canceling fee.
2.3. If you cancel your confirmed standard reservation (not a holiday pack) less than seven days before check-in, or you fail to check-in, the amount paid in advance on your reservation will be charged by the hotel as a cancellation fee.
2.4. If you cancel your confirmed special offer pack reservation less than 10 days before check-in, or if you fail to check-in, the amount paid in advance on your reservation will be charged by the hotel as a cancellation fee.
2.5. Promenade hotel reserves the right to cancel confirmed and prepaid reservation in cases of exceptional circumstances, not depending on the hotel management. In those occasions Promenade must:
Offer accommodation for another period, maintaining the same terms and prices.
Refund the prepaid sum in no more than 30 days after receiving a written request from the guest, not owing any penalty to the latter.
2.7 Those cancelation terms are only valid if no other terms are specified in the special holiday offer.
3. ACCOMMODATION TERMS
3.1. Check-in and check-out:
Check-in: after 2PM
Check-out: before 12PM
Late check-out fees:
Checking-out before 5PM is charged according to the special price-list for late check-out.
For a late check-out after 5PM you will be charged for a full night accommodation.
3.2. Reservations are kept until 00:00 on the arrival day.
3.3. Children under the age of 3 are not charged for a BB board.
3.4. No pets are allowed at the hotel.
3.5. Checking-in at the Promenade hotel requires providing personal data from your ID or passport. Your personal data will be protected under the Personal Data Protection law and will be processed according to the Tourism law. This information will only be used for administrative purposes only and will not be used for other purposes.
4.1 Accommodation prices at the Promenade hotel are listed on the official web site of the hotel:
5. PAYMENT METHODS
5.1. In cash at the hotel /BGN/
5.2. By debit/credit card at the hotel
5.3. By bank:
IBAN: BG68 UNCR 7000 1522 8089 27
6. RIGHTS AND RESPONSIBILITIES
6.1. Promenade Hotel takes the responsibility to provide the full amount of services, requested and paid by the customer.
6.2. Requested, but partially or fully unused by the guest services are not refundable.
6.3. All listed prices on the www.hotelpromenade.bg website include: VAT, tourist fee and insurance.
6.4. Additional services are not calculated automatically and must be paid separately.
6.5. Promenade Hotel is a non-smoking area. Under Bulgarian laws, smoking in public areas is prohibited, so according to the laws, the hotel management can impose a penalty of 100 BGN without prior notice.
6.6. Hotel guests take full responsibility to abide the generally accepted standards of good behavior during their stay at the hotel. All costs of damaged hotel property must be paid by the offenders themselves.